ERP Training & Support | SOS Consulting Services
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Services · ERP Training & Support

The team you paid to
implement your ERP is
the team that trains your staff.

Tailored training, not generic vendor sessions, delivered by the people who configured your system. We train on your actual setup, not a demo environment.

Book a Free Assessment → See What’s Included ↓
Why SOS
99.5%
Implementation success rateAcross Acumatica, Sage Intacct, and Sage 300
10.5yr
Average client relationshipWe train on the system we configured for you
25+
Years of ERP experienceSenior-led delivery on every engagement
Book Free Assessment → 📞 +1 (844) 244-8869
Home/ Services/ ERP Training & Support
What’s Included

Training built around your system.
Support when you need it.

Generic vendor training teaches people how the software works in a demo environment. We train your team on your actual system, your actual configuration, and your actual workflows.

01
🎯
Customized Training Programs
We design training programs tailored to your specific ERP system and your business processes. Every organization uses their ERP differently. The training reflects how yours is actually configured, not a generic walkthrough of the platform.
✓Training built around your specific system configuration
✓On-site or remote delivery based on your preference
✓Role-based sessions so each team member learns what is relevant to their job
✓Hands-on workshops with practical experience in the live system
02
📚
Training Documentation
We provide comprehensive training manuals and documentation built around your configuration. When a team member forgets a process three months after go-live, or when you onboard a new hire, the documentation reflects how your system actually works.
✓Training manuals tailored to your system and workflows
✓Process documentation for each role and function
✓Reference material your team can use independently after training
✓Useful for onboarding new staff without retraining from scratch
03
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Helpdesk and Issue Resolution
When something breaks or your team cannot figure out how to do something, we are available to help. Our support team diagnoses and resolves a wide range of ERP issues, ensuring minimal disruption to your operations.
✓Dedicated support team available to address technical issues and questions
✓Troubleshooting and issue resolution across your ERP platform
✓User assistance for specific features or general guidance
✓Support structured based on your engagement needs
04
🔄
System Monitoring and Maintenance
We continuously monitor your ERP system to identify and address potential issues before they become critical problems. Regular software updates and maintenance tasks are managed to keep your system performing at its best.
✓Proactive system monitoring to catch issues early
✓Software updates and maintenance managed on your behalf
✓Performance optimization as your usage and data grow
✓Support options structured based on your engagement
What Makes SOS Different

We trained on your system.
Not a demo environment.

🔧
Training from the people who built your system
Most ERP trainers work from a generic script. We configured your system. That means training is built around your actual workflows, your actual configuration, and the way your team will use it every day, not a generic walkthrough of the platform.
🎯
Role-specific, not one-size-fits-all
Your warehouse team does not need to sit through a session on the GL. Your finance team does not need a walkthrough of the pick and pack process. We train each role on what they actually use, making the time more efficient and the knowledge more likely to stick.
🤝
Support from people who know your setup
When you call with a support question, you are talking to someone who knows your configuration. Not a general helpdesk reading from documentation. The context from your implementation does not disappear when the project closes.
🎓
ERP is live but your team is not using it the way it was designed?

Poor adoption is almost always a training problem, not a people problem.

If your team is working around the system, defaulting to spreadsheets, or asking the same questions over and over, the training did not stick or did not happen the right way. A No-Cost Assessment gives you an honest look at where the gaps are and what it would take to close them.

Get a Free Assessment →
Senior partner-led · No pitch
Ready to get your team fully up to speed?

Training that sticks because
it is built around your system.

Whether you are coming out of a new implementation, onboarding new staff, or finding that your team never fully adopted the system, we can help.

Book a Free Assessment → See Implementation Services →
No-Cost · Senior Partner-Led
No-Cost Technology Assessment
An honest look at where your team’s ERP adoption is falling short and what training would actually fix it.
✓ Review of how your team is currently using the system
✓ Identification of adoption gaps by role
✓ Training recommendation tailored to your situation
✓ No obligation to move forward
Book Free Assessment → 📞 +1 (844) 244-8869